Complaint route
Complaints, unpaid withdrawals and scam warnings
Do not start with the word scam; start with facts. Account decisions, transaction IDs, terms, messages and timestamps help distinguish delay, dispute and fraud.
Steps to take
1
Stop sending more money
Do not pay a new “release fee” without independent verification.
2
Request a case number
Submit a written operator complaint and ask for a response deadline.
3
Contact the payment provider
Use the transaction ID and preserve the SMS.
4
Report to RDB
RDB's FAQ gives [email protected] for suspected illegal activity.
Urgent warning signs: requests for a PIN, password, remote-access app, payout-release fee or transfer to a personal recipient.